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Course Description

Business Communication is an indispensable part of the business world. Among other things it gives the first impression of the candidate (cover letter) and lands one a job (job interview), molds business relationships (socializing in business), seals contract deals (negotiations) and sells products and services (persuasion). It is inevitable to master the skill at a level which is sufficient to actively participate in the business communication process, build and maintain a professional network and secure oneself consecutive contracts. This course will prepare you for all of the above and more. You will be able to control the communication process, use and resist persuasion techniques, give and receive goodwill messages, socialize in business situations, overcome communication barriers, anticipate and deal with cultural differences in terms of communication, structure a presentation, write a cover letter, present information in the form of an infographic, clarify things, address problems and suggest solutions, give and receive negative messages and communicate during meetings.  

Students will learn to control the communication process, using and resisting persuasion techniques, giving and receiving goodwill messages, how to socialize in business situations, how to overcome communication barriers, how to anticipate and deal with cultural differences in term of communication, how to structure a presentation, how to write a cover letter, how to present information in the form of an infographic, how to clarify things, how to address problems and suggest solutions, how to give and receive negative messages, how to communicate during meetings.


Topics covered: 

  • The purpose of Business Communication

  • The challenges of Business Communication

  • The types of Business Communication

  • Communication misunderstandings and problem solving

  • Giving and receiving negative messages 

  • Using Business Communication in meetings

  • Freelancing Business Communication skills

Course curriculum

  • 1

    Chapter 00: Coderstrust

    • C0.01: Welcome to your learning journey!

    • C0.02: What is Coderstrust?

    • C0.03: Coderstrust & You

    • C0.04: Setting goals

    • C0.05: Join our Community

    • C0.06: How it works: Assignments

    • C0.07: How it works: Quiz

  • 2

    Chapter 1: Purpose of Business Communication

    • Introduction

    • C1.01 - The purpose of Business Communication: To Inform

    • C1.01 - Part 1 - The purpose of Business Communication- To Inform

    • C1.01 - Part 2 - The purpose of Business Communication- To Inform

    • C1.01: Quiz

    • C1.02 - The purpose of Business Communication: To Persuade

    • C1.02 - Part 1 - The purpose of Business Communication - To Persuade

    • C1.02 - Part 2 - The purpose of Business Communication - To Persuade

    • C1.02 Quiz

    • C1.03 - The purpose of Business Communication: To Show Goodwill

    • C1.03 - Part 1 - The purpose of Business Communication - To Show Goodwill

    • C1.03 - Part 2 - The purpose of Business Communication - To Show Goodwill.mp4

    • C1.03 Quiz

    • C1.04 - The purpose of Business Communication: To Socialize

    • C1.04 - Part 1 - The purpose of Business Communication - To Socialize

    • C1.04 - Part 2 - The purpose of Business Communication - To Socialize

    • C1.04 Quiz

  • 3

    Chapter 2: Challenges of Business Communication

    • C2.01: Challenges of Business Communication

    • C2.01 - Challenges of Business Communication

    • C2.02 - Challenges of Business Communication (Part 2)

    • C2.02 - Challenges of Business Communication ( Part 2 )

    • C2.03 - Challenges of Business Communication: Cultural Differences

    • C2.03 - Part 1 - Challenges of Business Communication - Cultural Differences

    • C2.03 - Part 2 - Challenges of Business Communication - Cultural Differences

    • C2.03: Quiz

  • 4

    Chapter 3: Types of Business Communication: Oral, Written and Pictorial

    • C3.01 - The types of Business Communication: oral, written and pictorial

    • C3.01 - The types of Business Communication - oral, written and pictorial

    • C3.02 - The types of Business Communication: Presentations

    • C3.02: Presentation Assignment

    • C3.02 - Part 1 - The types of Business Communication - Presentations

    • C3.02 - Part 2 - The types of Business Communication - Presentations

    • Upload your assignment: fill in the form and click Submit.

    • C3.03 - The types of Business Communication: Written

    • C3.03 - Part 1 - The types of Business Communication - Written

    • C3.03 - Part 2 - The types of Business Communication - Cover Letter

    • C3.03: Assignment - Writing a Cover Letter

    • Copy of Upload your assignment: fill in the form and click Submit.

    • C3.04 - The types of Business Communication: Pictorial

    • C3.04 - The types of Business Communication - Pictorial

    • C3.04: Quiz

  • 5

    Chapter 4: Misunderstandings and Clarifications

    • C4.01 - Misunderstandings and Clarifications

    • C4.01 - Part 1 - Misunderstandings and Clarifications

    • C4.01 - Part 2 - Misunderstandings and Clarifications

    • C4.01 - Part 3 - Misunderstandings and Clarifications

    • C4: Quiz

  • 6

    Chapter 5: Giving and Receiving Negative Feedback

    • C5.01 - Giving and Receiving Negative Feedback

    • C5.01 - Part 1 - Giving and Receiving Negative Feedback

    • C5.01 - Part 2 - Giving and Receiving Negative Feedback

    • C5.01 - Part 3 - Giving and Receiving Negative Feedback - The Right Response

    • C5.02: Giving Negative Feedback - Assignment

    • Upload your assignment: fill in the form and click Submit.

  • 7

    Chapter 6: Using Business Communication in Meetings

    • C6.01 - Using Business Communication Effectively in Meetings

    • C6.01 - Using Business Communication Effectively in Meetings

    • C6.02 - Using Business Communication effectively in meetings: tips

    • C6.02 - Using Business Communication effectively in meetings - tips

    • C6.03 - Using Business Communication effectively in meetings: freelancing

    • C6.03 - Using Business Communication effectively in meetings - freelancing

    • C6.04: Minutes Template - Assignment

    • Upload your assignment: fill in the form and click Submit.

  • 8

    Chapter 7: CASE STUDY - Freelance Virtual Assistant

    • C7.01 - CASE STUDY: Freelance Virtual Assistant

    • C7.01 - CASE STUDY - Freelance Virtual Assistant - Part 1

    • C7.02 - CASE STUDY - Freelance Virtual Assistant - Part 2

    • C7.03 - CASE STUDY - Freelance Virtual Assistant - Part 3

    • Chapter 7: Quiz

  • 9

    Chapter 8: Conclusion

    • One Last Step : Verification

    • Congrats

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