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Sofia Usman
Sofia is a Business Development Associate at Coderstrust. She is involved in student support, course maintenance & development and product development. She has experience in the gamification industry creating opportunities for e-learning platforms to improve delivery of content.

With this knowledge you’ll be able to:

  • Discuss what is customer care/service
  • Evaluate the importance of customer satisfaction
  • Understand the need for customer service


Customer Service is a crucial part of businesses nowadays and every company needs to find ways to keep up with the ever-changing demands of the customer. This is an introductory crash course for those wanting to learn more about customer care. In this course, we will take a look at how to differentiate between types of customer service and how to improve it.

Aims and Objectives: 

  • Discuss what is customer care/service

  • Evaluate the importance of customer satisfaction

  • Understand the need for customer service

Target Audience

  • Customer support staff for training purposes

  • Managers and leaders

  • Individuals wanting to expand their knowledge

  • Business owners

Course Curriculum

  • 1

    Chapter 0: Get Familiar with Coderstrust

    • C0.01: Welcome to your learning journey!

    • C0.02: What is Coderstrust?

    • C0.03: Coderstrust & You

    • C0.04: Setting goals

    • C0.05: Join our Community

    • C0.06: How it works: Assignment example

    • C0.07: How it works: Quiz

  • 2

    Chapter 1: What is Customer Service?

    • C1.01: Introduction

    • C1.02: What is Customer Service?

    • C1.03: Why is Customer Service important?

  • 3

    Chapter 2: Types of Customer Service

    • C2.01: Different types of Customer Service

    • C2.02: Social Media

  • 4

    Chapter 3: Why are Customers important?

    • C3.01: Why are customers important?

    • C3.02: Customers’ Needs and Requirements

  • 5

    Chapter 4: Measuring Customer Satisfaction

    • C4.01: Measuring Customer Satisfaction

  • 6

    Chapter 5: Poor Customer Service and its Effects

    • C5.01: Poor Customer Service and its Effects

    • C5.02: Customer Service Etiquette

  • 7

    Chapter 6: Importance of Customer Feedback and Complaints

    • C6.01: Importance of Feedback and Complaints

    • C6.02: Developing long-term relationships with customers

  • 8

    Chapter 7: Building a Customer-Centric company

    • C7.01: What is a Customer-Centric Company?

    • C7.02: Importance of Customer Support Training

    • C7.03: Quiz

    • C7.04: Conclusion

    • One Last Step: Verification

Frequently Asked Questions

  • How long will the course take to complete?

    This course will take you approximately 5 days to complete. It is an introductory course for those wanting to learn more about Customer Service. It is mainly targeted towards individuals who work in customer service.

  • What are the benefits of this course?

    After completing this course, you will be equipped with knowledge on how to improve your customer service in a business environment.

  • What will I be learning?

    During the course, you will learn about why customers are important, how to effectively communicate with customers, developing long term relationships with customers and so much more!

  • What can I achieve after completing this course?

    After completing this course, you will have benefited from more knowledge on how to improve customer service skills.

  • You can learn more about customer service by reading articles of different business organisations and their take on customer service. You can also take certified training in this topic and become an official customer service specialist.

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